Terms and Conditions
These terms apply to your use of our websites and to every order you place with us.
Who we are
CaseBuddy Pty Ltd trading as Stylus Shop
ABN 36 151 723 009
10 Parkes Court, Reedy Creek QLD 4227, Australia
We operate stylusshop.com.au, stylusshop.co.uk, stylusshop.ca and stylusshop.co.nz.
Where we ship
We ship to Australia, the United Kingdom, Canada and New Zealand. Delivery times and costs for each are on our Shipping Options page.
Prices and currency
Prices are shown in the currency of the store you are browsing: Australian dollars on stylusshop.com.au, pounds sterling on stylusshop.co.uk, Canadian dollars on stylusshop.ca and New Zealand dollars on stylusshop.co.nz.
Australian prices include GST. For international orders, any import taxes, duty and courier handling fees that may apply are set out on the Shipping Options page. Delivery is charged separately and shown before you pay.
Payment
We accept the payment methods shown at checkout. Payment is taken when you place your order. You do not need an account with any payment provider to buy from us.
Dispatch
We dispatch from fulfilment centres in Australia and Asia. Depending on which centre holds your item, your order may be sent via Australia Post, Singapore Post or Hong Kong Post. Orders are dispatched within one business day of payment and we will contact you if there is a delay. Delivery dates can be affected by customs, couriers and postal services, which are outside our control.
We dispatch to the address you give at checkout. We cannot take responsibility for an incorrect address supplied by you, or for a parcel not collected from the carrier in time. Items returned to us for either reason will incur a re-posting fee.
Returns and refunds
Our full returns policy, including your 14 day right to cancel if you are in the UK or EU, is set out on our Returns & Refunds page. That policy takes precedence over anything in these terms. Returns go to our Australian address, which is given on that page.
Your consumer rights
Nothing in these terms limits your rights under the law of your own country. Australian customers have the full protection of the Australian Consumer Law. UK customers have their rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Canadian and New Zealand customers have their equivalent local rights.
Warranty
We warrant that our products are serviceable and functional. If a product is found to be defective within 30 days of the invoice date, we will provide a replacement or a refund at our discretion. Returned items must be accompanied by proof of purchase and be in the condition in which they were sold. The warranty does not cover items altered, modified, disassembled or damaged by misuse or accident after purchase. These warranty terms are in addition to, and do not limit, your statutory rights.
Orders we may decline
We may cancel an order where we reasonably suspect fraud or where the item is out of stock. If we cancel your order we refund you in full.
Custom orders
Customised and modified products cannot be returned for change of mind. Your rights in respect of faulty custom items are unaffected.
Website content
The designs and content of these websites are owned by CaseBuddy Pty Ltd and protected by copyright. You may not copy, reproduce, modify, distribute or display any part of them without permission. Product colours on screen should be treated as a guide.
Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones published when you place it.
Governing law
These terms are governed by the law of Queensland, Australia. If you are a consumer, this does not deprive you of the protection of the consumer law of the country where you live, and you may bring proceedings in your local courts.
Contact
United Kingdom: contact@stylusshop.co.uk
New Zealand: contact@stylusshop.co.nz
Canada: contact@stylusshop.ca
Everywhere else: contact@stylusshop.com.au
Warranty: warranty@stylusshop.com.au
Support: support@stylusshop.com.au
